Returns & Exchanges
We want you to love your Grace Eleyae products, which is why we offer a 30-day return window for items in their original, unworn condition. Please note that for hygiene reasons, certain beauty and hair care accessories must be unopened and in original packaging to qualify for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; ensure the items are protected to prevent damage during transit.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing