Frequently Asked Questions
Everything you need to know about your favorite hair care essentials.
How do I care for my silk and satin-lined products?
To maintain the quality of your Grace Eleyae items, we recommend hand washing in cold water with a gentle detergent. Lay flat to dry to prevent stretching and preserve the integrity of the lining.
What is the difference between silk and satin linings?
Both materials are designed to eliminate friction and retain moisture. Silk is a natural protein fiber known for its luxury and breathability, while satin is a specialized weave that offers a similar smooth surface at a more accessible price point.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days and arrive within 5-7 business days. International shipping times vary based on destination and selected shipping method.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain hair accessories may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Our team works quickly to fulfill orders. If you need to make a change, please contact customer support within 1 hour of placing your order, and we will do our best to accommodate your request.